E-Antique Auction protects consumer rights and prioritizes after-sales customer satisfaction.
Any problems you may experience with the products you purchase are meticulously evaluated and resolved as soon as possible.
E-Antika Auction has the right to return the products you have purchased from the e-antika.com website, with complete copies of the invoices, without opening the original packaging, if the product itself or its packaging has not been damaged and the product has not been used, within 14 (fourteen) days from the date of receipt of the product. you have.
According to the regulation on distance contracts, the return period is the first 14 days when you receive the product with the "Right of Withdrawal without Reason".
Before returning the delivered product within the period specified above, you must send an e-mail to the firstname.lastname@example.org e-mail address containing the invoice number and briefly explaining the reason for the return.
Detailed information regarding the return of the product will be sent to you in response to this e-mail.
Provided that the shipping method you will use for product return is in its original packaging, you must use the contracted cargo companies specified in the information e-mail you received.
E-Antika Auction will return the price of the product subject to return to the Buyer in accordance with the payment method within 14 (fourteen) days from the day the return request is received and confirmed.
If there are any damaged packages or packages during the delivery of the product you ordered, please open them yourself in front of the cargo company representative and check them.
If there is any damage to the product, please do not take delivery of the product by keeping a record with the cargo company.
After the delivery of the product or products, the cargo company is considered to have fulfilled its duty.
After checking the compliance of the product with the return conditions, your card will be refunded.
Depending on your bank, it may take a few days for us to see your refund on your card.
Your refund will be made in the same way you made your payment.
In installment payments, the repayments are made by the banks in installments.
According to the DISTANCE CONTRACTS REGULATION published in the Official Gazette dated 27.11.2014 and numbered 29188, the products within the scope of "Exceptions to the Right of Withdrawal" cannot be returned.
You can request the cancellation of your orders after you make the payment and before they are delivered to the cargo by us, and you can cancel your order.
If your order is delivered to cargo, your cancellation request cannot be realized.
After you receive your order, you can return your product within the framework of the return conditions.
In order to cancel the order, you can request a cancellation by giving us the order details to the email@example.com e-mail address.
Important Information: The information shared above is not related to works purchased from auctions.